Not only are we asking our residents and businesses to take responsibility and pitch in - we are asking more of ourselves. We are striving every day to meet the needs of the unique communities we serve. And we are not stopping there - we are improving economy and efficiency so we can deliver better, more effective service to our customers - YOU.
Since March 1, 2007 we have:
- Provided Customer Service Training to Solid Waste Crews:
- Addressing the proper handling of resident trash cans to reduce resident complaints and frustration AND because it’s the right way to do the job.
- Taken service complaints seriously and addressed them immediately – with corrective action being taken by the crew in question or by the crew supervisor and/or superintendent.
- Moved Sanitation Code Enforcement to Baltimore Housing to increase efficiency of management and service deliver.
- Moved Baltimore Housing Cleaning and Boarding to Solid Waste augmenting and complimenting existing cleaning operations.
- Scrubbed our Solid Waste yards with plans for new fence lines. We’ve also extended citizen drop-off summer hours at all Solid Waste district service centers.
- Focused resources and energy on placing and maintaining more public trash cans along gateways and at bus-stops across the City with dedicated collection crews maintain the cans in our most heavily traveled corridors. Solid Waste has committed an additional 750+ trash cans to bus stops and gateways with another 300 being installed throughout Summer 2008.
- Established Graffiti Removal as a 7 day operation along all major gateways providing a maximum 3 day response time for graffiti complaints city wide.
- Established cleaning of neighborhood parks assigned to Solid Waste as a 7 day operation during the summer months.
- Reduced response time for cleaning complaints (dirty alleys, backyards, lots) from 21 to 14 days.
- Reduced response time for boarding of vacant houses from 21 to 7 days.
- Increased mechanical sweeping operations to serve more than 1500 miles of streets each week.
We encourage you to use 311 to report litter and trash problems – it’s an easy way to report problems and enables your service agencies to effectively manage, and be held accountable for, service delivery.
Solid Waste Service Centers
Debris, Bulk Trash and Recycling Drop-off Locations: There are five locations throughout Baltimore where residents may dispose of waste materials for free:
- Quarantine Road Sanitary Landfill, 6100 Quarantine Road; 410.396.3772
- Western Sanitation Yard, 701 Reedbird Avenue; 410.396.3367
- Eastern Sanitation Yard, 6101 Bowleys Lane; 410-396-9950
- NW Sanitation Yard, 2840 Sisson Street; 410-396-6070
- NW Transfer Station, 5030 Reisterstown Road; 410-466-8828
- These locations are open from 9 a.m. to 5 p.m., Monday through Saturday (except Northwest Transfer Station at 5030 Reisterstown Road – open 7 a.m. to 3 p.m.)
- Extended summer hours are available at most locations – please call in advance
- Residents must show proof of residency and bring materials in personal vehicles – unmodified pickup trucks rated ¾ ton or smaller
- For more information on drop-off locations, please call (410) 396-8450
Code Enforcement
To maintain safe and attractive neighborhoods throughout the city, Baltimore Housing's Code Enforcement Division enforces the city's housing, sanitation, zoning, building and related codes. The entire division has been reorganized and restructured to increase efficiency while making it more accessible to Baltimore residents. Working together, we are a powerful team, committed to maintaining the appearance and value of Baltimore's neighborhoods.
Citizen eyes and ears are critical to the efficient utilization of our Enforcement workforce. Help us target problem properties by calling 311 and reporting addresses for inspection.
We know unkempt properties are frustrating to responsible neighbors and communities. Don’t give up – report code violations that do not appear corrected within 2 weeks of your first report -- this establishes a record of problems at a specific address and keeps our officers focused on follow up citations that will eventually result in compliance or further legal action.
